'Dear Ralph, On behalf of my husband and myself I want to thank you sincerely for your dedication and compassion over the last two/three years in dealing with my son’s case. It has been a long road, very painful at times, but now that we have come to the end of the road, with a very worthwhile outcome, I feel relieved and glad for my son – in that the award enables him to enjoy a higher standard of living than otherwise would have been possible.
Were it not for your encouraging and wise words on that initial phone call we would never have taken on the challenge.’
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